First, the bad news. People are going to say mean, nasty, naughty things about you. And because they’re doing it online, millions of others can potentially hear them.
Take a deep breath. ‘Cause that’s okay.
Social media gives you the power to respond, and to do so transparently and publicly. Fluent helps you identify opportunities to show off your customer service. To change minds. To turn angry customers into advocates.
In the social world, the loudest complaints present the biggest opportunities.
Process
1. Listen
2. Empathize
3. Analyze
4. Act
Fluent provides targeted social marketing so that you connect with the right people.
Many small businesses are making the jump to social media and have already established a presence on sites such as Facebook and Twitter. If your business has a Facebook Page, you might be wondering how to attract a larger audience and fan base on a limited budget. Here are three tips to help increase awareness [...]