Archive for the ‘Facebook’ Category

Utilizing social pressures

Sunday, August 22nd, 2010

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If you’ve taken a social science course at any point in time, you’ve probably heard this exact scenario, or at least something similar, laid out before.

You’re standing in line at Starbucks debating whether you should just go with the skinny latte laced with a couple Sweet and Low’s, or totally splurge and go for Venti, 2 percent mocha with extra whip. You decide, with the holidays and all, it might be best to go with the slightly healthier option and step up to the plate to order. The young girl scribbles it down on the red cup as you hand over a crisp bill. As you get your change, you glance down at the tip jar. It’s brimming with coins and paper currency (because, again, it’s the holidays), so you nonchalantly slip your left over change into the jar to join the party.

Now, when the holidays are over, you repeat the exact same process (again, choosing the lower cal beverage option after devouring too many holiday party treats). However, with everyone out of the giving spirit, the tip jar is practically empty, and you follow suit, and slip your change in your pocket upon receiving it from the cashier.

So often, we rely on society to tell us what the social norms are that it essentially becomes subconscious. Just as in the examples above, society’s actions can dictate how we behave, and the same holds true for social media. Did you ever notice that you’ll almost automatically follow @Twitteruser1, with 508,970 followers, yet completely ignore @Twitteruser2, with only 32 followers? It’s because we associate a value message with all of those followers; the large following signifies that the user is providing content of value (whether it’s true or not is another story…). On the flip side, we automatically assume that the second user with the same amount of followers as there are students in a third grade classroom isn’t saying much that we could apply to our own lives, learn from or get a laugh out of.

While we will always promote organic, natural growth, it is equally important to focus on the numbers game, because it will send a strong message to potential fans and followers. Now how do you experience explosive, yet organic growth? Well, that’s a whole other story for another blog post…

photo: eecue

Why social media marketing will never die, but, more importantly, why you need to wise up

Wednesday, June 16th, 2010

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Marketing traditionally is a very one-sided conversation. Even in the digital age, with banner ads and SMS offers sent to your phone, there often is very little room for conversation; for consumers to offer feedback and share their opinions. Each day, more and more tech savvy consumers are entering your markets, who often will be taking to their blog (little known fact: 20,000 blogs are started every day) and Twitter to talk about their life, opinions and musings, which often can include brands.

You see, social media gives everyone a voice. Instead of being squawked at by your television set, or being bombarded with Netflix pop-ups (yeah, we said it…) when you’re trolling your favorite site for worthwhile news, consumers are now able to broadcast to the masses, just as marketers have in the past, via social media sites. But, more importantly, they are able to join the conversation. And, that’s exactly why social media, and social media marketing, are here to stay. Because, just as much as brands will always need their voice, people will crave their share of attention, too.

One of the first reasons why it’s important to recognize that it’s better to start on social media sooner, rather than later, is three-fold:

1. You’ll miss out on participating, and potentially leveraging, all the conversations surrounding your brand.
2. Joining later, will only make it harder to cut through the clutter and gain a sizeable audience.
3. Social media has a learning curve, and is always changing, so it’s important to get familiar with it and learn what works before your competition even starts.

You see, online, whether it’s to your face or behind your back, people will talk. But, in order to lead, manage or capitalize on those conversations, you need to be there. Even more importantly than being there, is knowing the medium’s norms, culture and language and having a distinct, yet flexible strategy in place.

photo: brigerking

Actually, NPR, you have it wrong

Wednesday, January 27th, 2010

facebookt-shirt-makesworkfun_1_111406_royal-blue-white-print_lNPR published an article a couple months ago about the profitability of social networks and how often the best way to pursue profits is to charge users, instead of using ads.

Their sources? Jill Clapp, a 42-year-old Facebooker who says that the ads on Facebook are unappealing to her since they make a lot of assumptions based on her age and gender (see: Botox, NutriSystem). Well, yeah, I would hate to constantly be reminded that I wasn’t young and beautiful anymore, but that isn’t Facebook’s fault. It’s the advertisers. See, Facebook ads are actually pretty genius. You can target by the most specific things, such as obsessed with Starbucks, a hardcore Chicago Bulls fan who is vegetarian, women interested in law and the color red that live near Anchorage. As long as it’s in someone’s profile, they’ll see your ad. Which is obviously like a goldmine for marketers. The problem is that most haven’t figured out how to target very specific audiences.

Denise Paolucci, formerly of Live Journal and Founder of Dreamwidth, says that the big problem with selling ads on social networks is that “people are there to socialize, not shop.”

That’s interesting, because, I can’t even count the number of times I’ve clicked on an ad on Facebook for a retailer, ranging from online tee shirt shops to American Apparel ads with the latest additions to their collection. Also, I’ve even asked friends where they got the dress, top or handbag they were wearing in their Facebook picture. While my main goal on Facebook, as it is with pretty much everyone, is to find out what my friends are up to and connect with them, another huge aspect is discovery. Facebook is pretty much the holy grail of word of mouth. Users can see what their friends like, whether it’s new movies, bands, products, stores, restaurants. Discovering new things—whether it’s that Mom is into bikram yoga now or that your best friend just went to the White Rabbits concert or your old roommate found a Theory dress on sale—is what Facebook is all about, and ads can play into that, if they are done right.

Paolucci also states that advertising on social media sites is “just like if you’re at a cocktail party and mingling with people having a conversation, you’re not going to want to be interrupted by somebody jumping and shouting, ‘Hey! Free widgets!’”

Right, just like I’m not going to want to be hit up for cash while I’m at a cocktail party mingling…

So, what’s the lesser of the two evils? Well, it depends on the history of the social network. With Facebook, there would be no way they would maintain their numbers if they switched to a paid service. So, much to Clapp’s chagrin, Facebook ads will most likely be here to stay. However, to make the social media giant even more profitable, they could offer premium benefits at a cost, like LinkedIn does, such as premium pages for brands that allow easy customization or such as increasing limits for personal pages (such as increasing number of friends allowed, etc.).